FAQ- Frequently Asked Questions
About Our Jewellery
1. What makes Ministry of Good Souls jewellery unique?
Our jewellery is handcrafted from certified 925 sterling silver, designed with artistic detail and soul. Every collection is created in limited batches so you own something truly special.
2. Do your silver pieces tarnish?
Yes, genuine silver naturally tarnishes over time. With proper care, however, your jewellery can maintain its shine and finish for years. We provide simple care tips with every order.
3. Do you use real silver?
Yes, all our jewellery is made from 925 sterling silver, often combined with semi-precious gemstones, marcasite, or oxidized finishes.
4. Is your jewellery suitable for everyday wear?
Yes, our designs are stylish yet durable. To keep them looking new, avoid contact with water, perfumes, or harsh chemicals.
Product Care
5. How do I clean my silver jewellery at home?
Use a soft polishing cloth or microfiber cloth to gently wipe your jewellery. For deeper cleaning, wash in lukewarm water with mild soap, rinse, and dry thoroughly.
6. How should I store my jewellery?
Store pieces separately in an airtight pouch or box to avoid scratches and exposure to air and moisture.
7. Do you offer professional cleaning?
Yes, we provide professional cleaning and polishing services for intricate or heavily tarnished pieces.
Orders & Shipping
8. Do you ship across India?
Yes, we deliver pan-India with delivery timelines typically between 3–7 working days.
9. Do you offer international shipping?
Yes, we ship worldwide 🌍. For detailed information on timelines, duties, and costs, please visit our Shipping & Delivery Policy.
10. How is the jewellery packaged?
Each order is carefully packed in a premium Ministry of Good Souls box with a protective pouch and care card — making it perfect for gifting.
Returns & Exchanges
11. Can I return or exchange a product?
Yes, returns and exchanges are accepted within 7 days of delivery for unworn items in original condition. For full details, please see our Cancellation & Refund Policy.
12. What if I receive a damaged product?
If your jewellery arrives damaged or defective, contact us within 48 hours with photos, and we’ll arrange a replacement or refund.
Other Questions
13. Do you offer gift cards?
Yes, both digital and physical gift cards are available, so your loved ones can choose the jewellery that speaks to their soul.